Return Policy
We hope you are happy with your purchase, but if you need to return an item for any reason, you can follow the guidelines in this section //
Returns are accepted on merchandise within 14 days of receipt for domestic orders and 21 days for international orders. All returned items must be unworn, unwashed merchandise with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. Items that do not meet these criteria or are non-returnable will be denied. Please allow 2 weeks from the time you mail your order for your return to be processed. Your banking institution may require additional days to process and post this refund transaction to your account once they have received the information from us (typically 3-5 business days). Return and original shipping charges are non-refundable.
Domestic Returns
To return an item, email us at [email protected] and we will send you a confirmation, instructions, and prepaid label
- Please include the original invoice with your return
- If using our pre-paid label, the return shipping cost of $7.95 will be deducted from your refund or billed to your credit card.
International Returns
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please follow the instructions on the return form included in your package and return your items within 45 days of receipt. Make sure to include the original invoice with your return.
Exchanges
The best way to exchange an item is to place a new order for the item you want before returning your original purchase. This will ensure that item/size you'd like to exchange is in stock. Once your return shipment is received, we will refund you for your original order.
Returns on Sale Merchandise
All sale items will be issued online store credit to www.shopanthom.com - This credit will be valid for 1 year after issue date.
